Support
Help with your account, a pursuit, an upload, billing questions, or something that is not working.
Contact
Contact Bids2Bank
Email the address that matches your question. Each one goes to the people who handle that topic.
Email addresses
Sales
The Mission plan (arranged with our team, not sold by card), annual agreements, and questions before you buy.
Mission is arranged with our team rather than bought by card. Every other plan can be bought by card from Pricing.
Privacy
Access, correction or deletion of personal information, closing your sign-in account, and data-processing questions.
Legal
The Terms of Service, the Data Processing Addendum, and other contract questions.
See the Terms of Service, the Data Processing Addendum and the list of subprocessors.
What to include in a support request
- The workspace name and the email address you sign in with.
- The page address (copy it from the browser) and what you clicked.
- What you expected to happen and what happened instead, including any message shown on screen.
- Roughly when it happened, with your time zone.
- The pursuit name or solicitation number, if it is about a bid.
- A screenshot, if one helps.
Never send by email
- Passwords, API keys or two-factor codes. We will never ask for them.
- Card numbers. Billing changes are made in My Plan & Billing through Stripe.
- Classified information or export-controlled technical data.
Answers to common questions are in the Help Center. How we protect your data is on Trust & Security.